Refund policy

Returns & Refund Policy

Last updated: 9 September 2026

We want you to be happy with your purchase. If you have any issues with an order, please contact us at thenotetohealth@gmail.com.

Digital Products

For digital products such as the 30 Day Skin Protocol, refunds are generally not available once the digital content has been accessed or supplied, where you have requested immediate access and acknowledged that you will lose your statutory cancellation right.

This does not affect your statutory rights if the digital content is faulty, not as described or otherwise does not meet the requirements of UK consumer law.

Physical Products

If you purchase a physical product, you may have a statutory right to cancel your order within 14 days of receiving it, subject to applicable exceptions.

If a product is faulty, damaged or not as described, please contact us as soon as possible so we can arrange an appropriate remedy.

Contact Us

For returns, refunds or any issues with your order:

Thomas Timotheou

Email: thenotetohealth@gmail.com

Nothing in this policy affects your statutory consumer rights under UK law.