Terms of service

TERMS OF SERVICE
Last updated: 9 September 2026
Welcome to the website and services operated by Thomas Timotheou.
By accessing or using this website, purchasing a product, or downloading or accessing digital content from us, you agree to these Terms of Service.
Please read these Terms carefully before making a purchase.
SECTION 1 – ABOUT US
This website and the products and services available through it are provided by:
Thomas Timotheou
Email: thenotetohealth@gmail.com
Thomas Timotheou operates as a sole trader.
References in these Terms to “we”, “us” or “our” mean Thomas Timotheou.
References to “you” or “your” mean the person accessing our website or purchasing our products or services.
SECTION 2 – USING OUR WEBSITE
By using this website, you confirm that:
You are legally capable of entering into a contract.
The information you provide to us is accurate and complete.
You will use the website lawfully.
You will not attempt to interfere with or damage the website or its operation.
You will not use our content for unlawful, fraudulent or misleading purposes.
We reserve the right to refuse or restrict access to the website where reasonably necessary, including where there has been misuse of the website or a breach of these Terms.
SECTION 3 – OUR PRODUCTS
We may offer physical products, digital products, educational resources, guides, ebooks and other health and wellbeing-related content through this website.
We make reasonable efforts to ensure that product descriptions, images, prices and other information are accurate.
However, images are for illustrative purposes and the appearance of a product may vary slightly from images displayed on the website.
Nothing in these Terms affects your statutory consumer rights.
SECTION 4 – 30 DAY SKIN PROTOCOL
The 30 Day Skin Protocol is an educational digital product created by Thomas Timotheou.
It is designed to provide general information, education and practical guidance relating to lifestyle, nutrition, gut health, supplements and everyday habits that may support a person's overall approach to skin health.
4.1 Not medical advice
The 30 Day Skin Protocol is provided for educational and informational purposes only.
It is not medical advice and is not intended to:
diagnose any medical condition;
treat any medical condition;
cure any medical condition;
replace medical treatment;
replace advice from a doctor, dermatologist, registered dietitian or other qualified healthcare professional; or
provide personalised medical advice.
Thomas Timotheou is not a doctor, dermatologist or registered dietitian.
If you have a medical condition, are taking medication, are pregnant or breastfeeding, or have any concerns about your health, you should seek advice from an appropriately qualified healthcare professional before making significant changes to your diet, lifestyle or supplement use.
You should never delay, stop or alter medical treatment because of information contained within the 30 Day Skin Protocol.
4.2 Supplements and nutrition
The protocol may discuss supplements, foods, nutrition and lifestyle practices.
Individual responses can vary considerably.
The inclusion of a particular food, supplement, ingredient or practice does not mean that it is appropriate or safe for every individual.
You are responsible for determining whether any recommendation is appropriate for your own circumstances and should seek professional advice where appropriate.
4.3 No guaranteed results
We do not guarantee that following the 30 Day Skin Protocol will:
improve your skin;
clear eczema, psoriasis, acne or any other skin condition;
reduce symptoms;
produce any particular health outcome; or
produce results within 30 days.
Any examples, experiences, testimonials or results mentioned in connection with the protocol represent individual experiences and should not be interpreted as a guarantee that you will achieve the same results.
4.4 Your responsibility
You are responsible for how you choose to use the information contained within the 30 Day Skin Protocol.
You should consider your own circumstances, existing health conditions, medications, allergies and other relevant factors before making changes to your diet, lifestyle or supplement routine.
The protocol should be used as an educational resource alongside, rather than instead of, appropriate professional healthcare.
SECTION 5 – PLACING AN ORDER
When you place an order through our website, you are making an offer to purchase the relevant product.
After placing your order, you should receive confirmation by email.
A contract between you and us is formed when we confirm acceptance of your order, unless we notify you that we cannot accept your order.
We reserve the right to refuse an order where, for example:
the product is unavailable;
there has been an obvious pricing or description error;
payment has not been authorised;
we reasonably suspect fraudulent activity; or
there has been a previous breach of these Terms.
If we cannot fulfil an order after payment has been taken, we will provide an appropriate refund.
SECTION 6 – PRICES AND PAYMENT
All prices displayed on the website will be shown in the relevant currency and, where applicable, will include VAT or other applicable taxes.
We reserve the right to change prices at any time.
A price change will not affect an order that has already been accepted.
Payment must be made using one of the payment methods available at checkout.
You confirm that you are authorised to use the payment method provided.
We are not responsible for charges imposed by your bank, card provider or payment provider.
SECTION 7 – DIGITAL PRODUCTS AND DOWNLOADS
Where you purchase a digital product, including the 30 Day Skin Protocol, access will normally be provided electronically following successful payment.
You are responsible for ensuring that you provide a valid email address and have a suitable device and internet connection to access the digital product.
We will make reasonable efforts to ensure that digital content is supplied as described.
Immediate access and cancellation rights
Under UK consumer law, consumers normally have a 14-day cancellation period for online purchases.
However, for digital content supplied immediately, you may lose that cancellation right once the supply of the digital content begins, provided that:
you have expressly requested that the digital content is supplied immediately; and
you acknowledge that you will lose your statutory cancellation right once supply begins. �
GOV.UK +1
Where applicable, our checkout will therefore ask you to expressly confirm this before immediate access is provided.
For example:
“I agree to the Terms of Service and request immediate access to this digital product. I understand that once the digital content is supplied, I will lose my statutory 14-day cancellation right.”
This is particularly important for the 30 Day Skin Protocol.
We will also provide confirmation of the contract and relevant information in a format that you can save for future reference, as required by applicable consumer law. �
GOV.UK
SECTION 8 – PHYSICAL PRODUCTS AND DELIVERY
If we offer physical products, delivery times and costs will be displayed at checkout or otherwise communicated before you place your order.
We will make reasonable efforts to dispatch products within the stated timeframe.
Unless otherwise agreed, consumer goods should generally be delivered within 30 days under UK distance-selling rules. �
GOV.UK
Once an item has been handed to the delivery provider, delivery may be affected by circumstances outside our reasonable control.
Nothing in this section limits your statutory consumer rights relating to delivery.
SECTION 9 – CANCELLATIONS, REFUNDS AND YOUR CONSUMER RIGHTS
We want you to be satisfied with your purchase.
Where UK consumer law gives you a right to cancel or receive a refund, nothing in these Terms removes or restricts that right.
For physical products, statutory cancellation rights may apply to online purchases, subject to applicable exceptions.
For digital products, including the 30 Day Skin Protocol, the statutory cancellation right may be lost once immediate digital supply begins where the required express consent and acknowledgement have been obtained. �
Legislation.gov.uk
If digital content is faulty, does not match its description or does not meet applicable statutory requirements, you may have additional rights under UK consumer law.
We will deal with refunds in accordance with applicable consumer legislation.
You can contact us regarding a cancellation, refund or problem with your order at:
thenotetohealth@gmail.com
Nothing in these Terms affects your statutory consumer rights.
SECTION 10 – INTELLECTUAL PROPERTY
All content contained within our website and products, including but not limited to:
text;
photographs;
graphics;
videos;
logos;
branding;
ebooks;
guides;
designs;
downloadable materials; and
educational content
is owned by or licensed to Thomas Timotheou unless otherwise stated.
You may not reproduce, copy, redistribute, resell, publish, modify or commercially exploit our content without our prior written permission.
SECTION 11 – PERSONAL USE ONLY
Digital products purchased from us, including the 30 Day Skin Protocol, are provided for your personal, non-commercial use.
You must not:
share your purchased download with other people;
upload it to file-sharing websites;
distribute copies;
resell the content;
reproduce substantial parts of the content;
provide the content to paying clients; or
use the content to create a competing product.
If you believe someone has obtained or distributed our content without permission, please contact us at:
thenotetohealth@gmail.com
SECTION 12 – THIRD-PARTY PRODUCTS, SERVICES AND LINKS
Our website or products may occasionally refer to third-party websites, products, services or resources.
These may include supplement companies, health resources, retailers or other businesses.
We do not control third-party websites or services and are not responsible for their content, availability, policies or practices.
Where we receive a commission from a third-party product or service, we will aim to disclose this where appropriate.
Any decision to purchase or use a third-party product or service is your responsibility.
SECTION 13 – TESTIMONIALS AND REVIEWS
Where we display testimonials, reviews or personal experiences, these represent the experiences of the individuals providing them.
Individual experiences can vary significantly.
Testimonials should not be interpreted as a guarantee that another person will achieve the same results.
We will not knowingly present testimonials in a misleading manner.
SECTION 14 – PRIVACY
Your personal information will be handled in accordance with our Privacy Policy.
By purchasing from us or using our website, you acknowledge that your information may need to be processed in order to:
process your order;
provide digital products;
communicate with you;
provide customer support;
process payments; and
comply with our legal obligations.
Please refer to our Privacy Policy for further information about how personal information is handled.
SECTION 15 – WEBSITE AVAILABILITY
We aim to keep our website available and operating correctly.
However, we do not guarantee that the website will always be:
available;
uninterrupted;
error-free; or
free from viruses or other harmful components.
The website may occasionally be unavailable due to maintenance, technical issues or circumstances outside our reasonable control.
SECTION 16 – MEDICAL AND HEALTH DISCLAIMER
Nothing on this website or within our products should be interpreted as medical advice, diagnosis or treatment.
The health and wellbeing information we provide is intended for general educational purposes.
This is particularly important in relation to the 30 Day Skin Protocol.
The protocol is based on Thomas Timotheou’s education and professional experience in health and wellbeing. It is not intended to replace professional medical advice.
You should speak to a qualified healthcare professional before making significant changes to your diet, lifestyle, supplement use or treatment.
If you have a medical emergency or serious health concern, seek appropriate medical attention.
SECTION 17 – NO GUARANTEE OF RESULTS
We do not guarantee any particular result from using our products, website, educational materials or the 30 Day Skin Protocol.
Health outcomes depend on numerous factors, including an individual's circumstances, existing health, lifestyle, genetics, adherence and other factors outside our control.
Any claims, examples or testimonials relating to potential results are not guarantees of your individual outcome.
SECTION 18 – OUR LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of your statutory consumer rights; or
any other liability that cannot legally be excluded or limited.
We are also not seeking to exclude your legal rights relating to products or digital content that are faulty, not as described or otherwise fail to meet requirements imposed by applicable consumer law.
Our Terms are intended to be fair and transparent and should not be interpreted as removing rights that you have under applicable consumer legislation. UK consumer terms must be fair and cannot generally be used to remove statutory rights. �
GOV.UK +1
SECTION 19 – EVENTS OUTSIDE OUR CONTROL
We will not be responsible for delays or failures caused by circumstances that are outside our reasonable control.
These may include:
natural disasters;
severe weather;
internet or telecommunications failures;
payment-provider failures;
delivery-provider delays;
strikes;
government action;
technical failures; or
other events that could not reasonably have been anticipated or prevented.
Where reasonably possible, we will notify you of significant delays.
SECTION 20 – CHANGES TO THESE TERMS
We may update these Terms from time to time.
The latest version will be published on this website and will show the date on which it was last updated.
Changes will not retrospectively alter the terms of an order that has already been accepted unless required by law or agreed with you.
SECTION 21 – SUSPENSION OR TERMINATION
We may suspend or terminate your access to digital products or our website where reasonably necessary, including where you:
seriously breach these Terms;
unlawfully distribute our intellectual property;
engage in fraudulent activity; or
misuse our website or products.
Termination of access does not affect rights or obligations that arose before termination.
SECTION 22 – COMPLAINTS AND CUSTOMER SUPPORT
If you have a question, complaint or problem with an order, please contact us first.
Email:
thenotetohealth@gmail.com
We will aim to respond within a reasonable timeframe and work with you to resolve the issue.
You retain any consumer rights or remedies available to you under applicable law.
SECTION 23 – GOVERNING LAW
These Terms are governed by the laws of England and Wales, except where mandatory consumer protection laws in the country where you live provide you with additional rights that cannot legally be excluded.
If you are a consumer, you may also have the right to bring proceedings in the courts of the country in which you live, where applicable.
SECTION 24 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified to the minimum extent necessary.
The remaining provisions will continue to apply.
SECTION 25 – ENTIRE AGREEMENT
These Terms, together with any applicable policies or information expressly referred to in them, form the agreement between you and us concerning your use of the website and purchase of our products.
If there is a conflict between these Terms and your mandatory statutory consumer rights, your statutory rights will take precedence.
SECTION 26 – CONTACT
If you have any questions about these Terms, your order or our products, please contact:
Thomas Timotheou
Email: thenotetohealth@gmail.com